When our credit cards were defrauded a couple of months ago, I took careful steps to update all of our utility bills that are normally charged to our credit cards every month. Two of those automatic monthly charges were our cellphones, which are always charged on the same day, in the middle of the month. To make sure we didn’t miss any payments I either paid the bills by another means, or I updated the account information with our new credit card number before the bill had to be paid. In the case of our cellphones, I updated our payment information with the new credit cards two days after the “your bill is due in 5 days” warning that’s e-mailed out every month. So, despite our credit cards being defrauded, as far as I knew I had paid our cellphone bills, with the new credit card, three days before the bill was due.
So Maria was taken by surprise when in early November, about fifteen days later, she suddenly couldn’t use her cellphone anymore. Every time she tried to dial out, no matter the number, her call was forwarded to Bell’s Accounts Receivable department. Puzzled, she e-mailed me.
